Australian Suite 

Thursday, March 9th, 2017

12:00pm – 4:30pm 

CPR – PetTech First Aid and Care for Your Pets
Presented by Mary Oquendo and Beth Christiano
Pet First Aid is the immediate care given to a pet that is injured or ill.  Knowing the skills and techniques of pet first aid can mean the difference between life and death.  The topics covered are as follows: Bleeding, Shock, Restraining, Muzzling, Primary Pet Assessment, CPR, Rescue Breathing, Fractures, Limb Injuries, Insect Bites and Stings, Seizures, Heat and Cold Injuries, Pet Vitals, Poisoning, Choking Management, Snout to Tail Assessment and First Aid Kits.  A mannequin will be provided for each enrollee for this hands-on 4.5 hour certificated course.

Friday, March 10th, 2017

9:00am – 1:30pm

CPR – PetTech First Aid and Care for Your Pets
Presented by Mary Oquendo and Beth Christiano
Pet First Aid is the immediate care given to a pet that is injured or ill.  Knowing the skills and techniques of pet first aid can mean the difference between life and death.  The topics covered are as follows: Bleeding, Shock, Restraining, Muzzling, Primary Pet Assessment, CPR, Rescue Breathing, Fractures, Limb Injuries, Insect Bites and Stings, Seizures, Heat and Cold Injuries, Pet Vitals, Poisoning, Choking Management, Snout to Tail Assessment and First Aid Kits.  A mannequin will be provided for each enrollee for this hands-on 4.5 hour certificated course.

2:00pm – 3:00pm

Hands On Clipper and Maintenance Clinic – Andis
Presented by Diane Betelak, NCMG
Bring your Andis Clipper, a phillips head and regular screwdriver to this 1 hour clinic. Diane Betelak will show you how to save money by keeping your Andis Clippers and blades in tip top shape! She will show you how to change the drive assembly and hinge on your clipper and how and when to clean and oil your blades as well as other easy maintenance tricks. In these tough economic times saving money is a must; this class will save you plenty in sharpening and repair costs.

4:30pm – 5:30pm

How To Start and Run a Successful Dog Wash Business
Presented by Lisa Vella and Donna Walker
Today’s urban canine and their humans have choices and expectations for what becomes a part of their daily lifestyles. The dog wash industry has grown into a client accepted and entrepreneur desired business model. No longer is this type of business the novelty it once was. Patrons not only expect to find dog washes in their cities, but they expect them to be of a certain caliber. Have you ever considered opening up a self-serve dog wash, or adding one to your grooming salon? Do you wonder what it would take to set one up? Come and listen to the owners of the award winning South Bark Dog Wash, LLC “Home of the Blueberry Facial”, explain the ins and outs of this type of endeavor.  Utilize examples and facts gained from their years of experience to help guide you in your decisions in growing your business.

6:30-8pm

Use Social Media to Grow Your Grooming Business
In this session you will learn how to create social media posts and ads to promote your grooming business. This free Social Media session will show you how to take your business to the next level by providing tactics you can use to drive traffic to your business. This 90 minutes session is free and attendance is first come, first served on site.

Saturday, March 11th, 2017

9:00am – 10:00am

The Three Things You Should Know About Off-Leash Play and Your Daycare Program
Presented by Susan Briggs and Robin Bennett
Off-leash play is a high-risk service and accidents seem to happen in cycles. Did you know that there are clues that predict them? In this seminar you’ll learn the three areas of your program to monitor each month and clues in each that tell you your program may be at risk. You’ll also know the action steps you can take to ensure your daycare program is consistently safe and makes money.

11:30am – 12:30pm

Safe and Fun Playgroups: Stand Out From Your Competition
Presented by Susan Briggs and Robin Bennett
The popularity of off-leash play services has created a competitive marketplace. In this seminar Robin and Susan outline the important aspects of excellent playgroups that emphasize safety and fun. You’ll get insight on training staff leaders, managing problem behaviors and creating a daily schedule of engaging and fun activities. Plus you’ll take away tips on how to market your services to prospective clients as professional, safe, healthy, and fun!

2:00pm – 3:00pm

The Perfect Partnership: Dog Daycare and Training Services
Presented by Susan Briggs and Robin Bennett
They may seem like strange bedfellows, but many pet centers capitalize on the benefits of offering both services.  Find out how you can increase revenue, improve dog behavior, and the management of your playgroups with a daycare and training partnership.  Use your expertise to create happy, loyal clients in a true win/win relationship.

4:00pm – 5:00pm

Understanding Canine Body Language
Presented by Susan Briggs and Robin Bennett
When you are fluent in dog body language your job as a pet care provider will be interesting and fulfilling. Your center will have healthier and happier pets which results in satisfied loyal clients for your business. During this seminar you will discover how to:

  • Read dog body language and recognize safe, cautious and dangerous emotional states
  • Know when a dog is enjoying or tolerating interactions
  • Recognize common stress signals and take action to reduce them
  • React appropriately to aggressive displays

Sunday, March 12th, 2017

9:00am – 10:00am

Training Off-Leash Playgroup Staff
Presented by Susan Briggs and Robin Bennett
Formal staff training programs for off-leash playgroup staff is the key for safe playgroups and healthy, happy dogs. Learn the key components of successful training programs, effective dog leadership exercises and tools used for measuring staff performance. Structured programs benefit your center by:

  • Ensuring consistency in staff development and performance
  • Providing a knowledge base for a career in pet care helping to recruit and retain quality staff
  • Safe playgroups with happy dogs and loyal satisfied clients

11:30am – 12:30pm

Getting Your Staff to Play
Presented by Susan Briggs and Robin Bennett
Are the dogs in your playgroups bored?  Teaching staff to properly play and engage with dogs needs to be part of your training curriculum.  In this seminar you will learn how to teach your staff to be engaged with dogs, lead games, and keep off-leash play safe and fun!

2:00pm – 3:00pm

Playgroups: Be Confident in Your Temperament Testing
Presented by Susan Briggs and Robin Bennett

A key factor in operating safe off-leash playgroups is the effectiveness of evaluating applicant dogs, or temperament testing.  During this seminar you will learn:

  • What information to gather before you do the temperament test
  • Dog personality types a new dog should meet during the test
  • Body language and red flag behaviors during the test
  • Tools to quickly make decisions on whether to allow the dog in a playgroup
  • Communicating evaluation results to dog owners